Eloise Wakeford, is the founder and Chief Executive of County Carers, the leading provider of residential & domiciliary care in Berkshire.
Established in 2014, County Carers are a team of professional carers who look after over 100+ patients throughout the UK. With a team of 70+ qualified and registered carers, County Carers protect the elderly with tailor made care plans and expertly matched carers which allow the elderly to remain independent within their own homes.
Eloise is a professionally trained Barrister and Solicitor with 7 years experience practicing Criminal Law and Prison Law. She established a strong client base and headed a new criminal criminal department in a busy West London firm. Eloise represented clients at the Police Station, in the Magistrates Court and Crown Court, prison adjudications and parole hearings, and has worked on some high profile cases. She has completed the QLTT, police station accreditation, and duty solicitor accreditation.
Prior to launching County Carers, Eloise managed a team of 20 staff at Down Lodge Residential Home, where she formulated training and development strategies for care home staff, and designed the strategic and tactical plans to ensure operational competence. Eloise has been professionally registered with the CQC from the age of 19.
Rebecca Eaglestone is the Chief Operations Officer at County Carers, supporting the Chief Executive in providing leadership to the administration, care, and functions of the service while supervising all aspects of the companies procedures and plans.
Rebecca is also the companies Information Governance Lead and Data Protection Officer, responsible for the Caldicott Guardian function and the Senior Information Risk Owner (SIRO) role and manages the COVID-19 regulations, while implementing risk assessments and contingency plans.
Rebecca joined the company in 2018 and brings with her a wealth of knowledge and skills from her previous roles within this sector. Studying advanced health & social care & an adult nursing degree at Kings College London she also comes with extensive experience in managerial roles throughout her career. Working within the domiciliary field for many years and beyond that residential care supporting the elderly and adults with learning disabilities.
Beginning her journey as a Team leader who moved quickly into various Assistant & Deputy Management roles then onto a Registered Manager position before furthering her career as the COO at County Carers. Rebecca shows great commitment to the industry and continues to be dedicated to the service whilst continually learning and growing especially as new challenges arise.
Christine Rich is the Acting Chief Operations Officer at County Carers, ensuring staff efficiency, on-going training and development and evaluating overall staff performance.
This includes completing the recruitment and induction programme to ensure company compliance. Christine also supports the Chief Operations Officer with her role.
Christine has a warm approachable personality demonstrating great team leadership skills which allows her to form strong relationships with the carers and clients. With over 20 years’ experience in the care and nursing industry, Christine is a huge support to the whole team and has recently Joined County Carers Covid-19 task force in an advisory and decision-making capacity.
Christine’s previous role as Care Manager for County Carers was held for 4 years supporting the Chief Executive Officer with the day to day operations of the company. Her role included initial client assessments, care planning, risk assessments, and ensuring staff compliance and the maintenance of high standards through spot checks, supervisions and appraisals, whilst being the main point of contact for all clients and carers. Christine also liaised with healthcare professionals such as GP’s, Pharmacists, Occupational Therapists and Clinical Leads in the planning and reviewing of care packages.
Christine has vast experience within the care sector starting out at as daily carer at the age of 16 following in her mother’s footsteps. Christine quickly progressed to senior carer and wanted to further her career, she spent a period of time nursing on the elderly rehabilitation ward at Wokingham hospital and gained a wealth of nursing experience within this role. Christine decided she wanted to return to a care home setting where she could build relationships with the residents, and focus her skills.
Christine progressed well in her career and was soon promoted to Assistant Manager at Down lodge residential home where she completed the NVQ in Health and social care. Within this role Christine supported the Registered manager with the day to day running of the home ensuring each resident received exceptional care. Christine was also the responsible person for the ordering, handling and administration of medication.
When asked why she chose to return to County Carers Christine said “There is no other Company I would work for, County carers have truly redefined the way care has been provided in the community, we are a family”.
Rebecca King is the Marketing and Operations Manager at County Carers, where she is responsible for the professional delivery of care services to a number of clients within a specified area.
Rebecca is involved in the recruitment and managing of staff teams, ensuring legal compliance and that the quality of services provided meets National care standards.
Due to an expansion of the company, Rebecca is implementing our services in new areas, which also involves managing our Ascot office, and supporting the Managing Director with Company promotion including social media.
Rebecca has a strong background in care starting her career at the tender age of 17, working for Norwood at Ravenswood Village. Ravenswood village is a residential establishment supporting service users with Learning disabilities. It was whilst working here she completed her NVQ in care, and worked hard within the team to provide the service users with an exceptional quality of life.
From here she moved on from Norwood to widen her knowledge and worked within the Community Mental Health Team at Wokingham Borough Council’s adult services. Whilst here she managed her own caseload, visiting service users in the community and supporting them in all aspects of their lives. After a short career break to raise her family, She found County Carers. Originally she wanted to ease herself back into work, finding a job which would be flexible around her family. However it wasn’t long before her passion to change lives was back again, and she wanted to progress within the company. Rebecca said that she didn’t hesitate when asked to join the management team as she believed in the strong values and ethos that the company holds.
Shantelle Dulguerian is a Live in Care Manager at County Carers, where she is responsible for all aspects of the day to day running of the live in clients and carers.
As a Care Manager, Shantelle is responsible for creating personalised care plans, assessing risks and devising management plans to keep clients safe in their own homes.
With a confident, warm personality Shantelle gets on well with all clients and enjoys the client management part of her role that involves liaising with family members, GP’s, Occupational therapists, hospital staff and other health professionals.
Shantelle has held her current position within County Carers for 2 years, bringing with her a wealth of experience in the dementia / Alzheimer’s and mental health sector from her 10 years training and experience in a secure dementia unit and both domiciliary and residential care. During her training Shantelle completed her NVQ Level 3 in Care. Shantelle is passionate about protecting those who are more vulnerable due to their mental health, and champions clients’ rights and independence / freedom of choice. Continuity of care is key when delivering live in care and Shantelle maintains this through excellent rota co-ordination and ensures compliance and the delivery of the highest quality care through regular spot checks, staff supervisions and our In house quality assurance programme.
Shantelle is part of the management development programme and is involved with management training as well as being responsible for identifying and recruiting high-quality carers.
Shantelle’s personal beliefs about care align perfectly with County Carers vision and when offered the position to join the management team, her response was “County Carers provide the highest standard of care and continuity to their clients, and I would be honoured to join such a great management team” .
Hayley West is a Daily Care Manager at County Carers, responsible for the management of the team of daily carers and supporting the daily clients. Her role includes the day to day running, leadership and guidance / support of the daily care team.
Hayley has held her current position for 18 months and came to County Carers with many years’ experience in domiciliary care comprising senior and coordinating roles.
Hayley works closely with the Daily Care Coordinator Dawn Hadley ensuring continuity of care is provided across the board by our daily team, and with her exceptional organisational and time management skills, plays a vital part in logistics and rota planning. Hayley plays an active role in recruiting new staff members and oversees County Carers induction and training programme, and can often be found demonstrating her knowledge and experience in moving and handling, training and supporting the daily carers out in the field. Hayley conducts spot checks and staff supervisions and appraisals and is an integral part of daily operations. Hayley mentors carers through the induction programme and reviews performance and training needs.
Hayley is the first point of contact for our daily clients and conducts initial assessments and writes care plans ensuring the packages of care are tailored to clients’ needs and preferences. A huge part of Hayley’s role is liaising with our clients, their families and other health care professionals to ensure the quality of care being received, continuously reviewing care plans and implementing updates and changes to clients’ care plans and risk assessments.
With legal compliance and best practice key to Hayley’s role, she keeps up to date with regulations and any changes, and ensures these are reflected in the company policies and procedures. Information from our compliance systems is reviewed regularly to ensure standards are being maintained. Hayley assists the Registered Manager and Chief Operations Officer with medications management, review and compliance.
Hayley is a well-respected member of the team and her attentive, approachable nature means that she can form good relationships with clients and carers alike.
Dawn Hadley is a Care coordinator at County Carers, responsible for the operation and maintenance of the daily rotas, ensuring continuity of care and boasts no missed visits.
Dawn works closely with Hayley West the Daily Care Manager, supporting the daily team and ensuring clients are best matched with carers who meet their needs including skill sets, experience and personality.
Dawn successfully coordinates our multiple rotas comprising daily visits, long companionships, the relief breaks for our live-in carers, as well as sleeping and waking nights.
With her experience in dealing with both private and local authority clients, Dawn is a valuable member of our multi- disciplinary team and regularly assists Care Managers with care package reviews.
Dawn brings a vast amount of experience with her with over 36 years in the care industry. Dawn started out as a carer at the beginning of her career, and has held a managerial position whilst working within the adult disabilities team, mental health team, and more recently with a domiciliary care provider.
Throughout her career Dawn has achieved a range of health related certifications and has completed her NVQ level 4 award for leadership and management, and her NVQ level 4 in health and social care.
When considering moving agencies, Dawn said of County Carers “The team is like a family who support a great work / life balance and share my values for honesty, integrity and client choice.
Laura Dutfield has recently joined the County Carers Management Team as a trainee Care Manager, working alongside Shantelle Dulguerian our Live in Care Manager.
Laura is assisting Shantelle to create personalised Care Plans, completing assessments and the day to day running of the live in clients and carers.
Laura has been with County Carers for 3 years now as a Care Assistant and finds her job sometimes challenging but extremely rewarding. Enabling clients to live In their own homes by supporting, encouraging and helping them maintain their independence is a rewarding experience.
Before becoming a care assistant Laura took some time out from her career to have a family and to also care and nurse her late father who sadly lost his battle with cancer a couple of years ago. During this time she saw the extensive lengths his care givers went to, to provide support and care not only to her father but her family as well. That was the deciding factor on Laura wanting to become a care assistant and joining County Carers. Laura wanted families to be assured that their loved ones are looked after and cared for, like she would her own family.
Laura is Kind, patient and a cheerful person to be around. She chose County Carers due to the outstanding service and dedication provided by the team.
Kira Thomas is our business administrator who is currently completing her apprenticeship with County Carers. Kira originally joined us for work experience back in September 2019 and enjoyed the role so much that she joined us as an apprentice in December 2019.
Kira had previous experience in hospitality which she worked in whilst studying for her GCSEs. Kira passed all of her GSCES and went on to study a diploma in hospitality where she received a distinction for all of her units.
Kira is responsible for the day to day administration tasks such as formatting new spreadsheets, creating templates and supporting the managers with other administrative tasks, including the live in rostering system. Kira writes monthly newsletters which are distributed to all clients and carers, she also assists with the running of the companies social media accounts.
Kira says that after completing her apprenticeship with us, she will be keen to further her knowledge and take on more tasks and responsibilities within the company.